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Slower loading times for Site
We are aware that due to a bug in Wix’s code in both desktop and mobile browsers, some pages of the Site may load slower. Issue found: 12/10/2024 at 4:02 PM EST. Issue resolved: 5/10/2025 at 1:01 PM EST. Description: An issue Sitewide with LCP's has been identified. An outdated cache and database management by Wix caused slower than normal website load times. This issue was addressed with improved validation and checks. Visitors should clear their mobile and desktop web brows

IT Support


Store Policies not showing on Safari mobile browser
We are aware that due to a bug in Wix’s code in the mobile Safari browser, specific store policies are not showing correctly in the Store's Checkout section. Issue found: 7/12/2022 at 5:35 PM EST. Issue resolved: 10/19/2022 at 2:35 PM EST. Description: An outdated cache and formatting by Wix caused store policies to not show during Checkout on the Store page. This issue was addressed with improved validation and checks. Visitors should clear their mobile Safari cache for impr

IT Support


The chat feature may not work
We are aware that due to a bug in Wix’s code, chat functionality does not work correctly. The chat feature has been disabled. Issue found: 11/15/2020 at 3:45 PM EST. Issue resolved: 11/15/2020 at 4:25 PM EST. Description: A compatibility issue with VPN's on browsers was addressed with improved validation and checks. Chat functionality restored, visitors should use the Site without a VPN when accessing chat.

IT Support


"Recent News" section may not work
We are aware that due to a bug in Wix’s code in the "Recent News" section, the specific webpage caused certain web browsers to freeze. In order to maintain website functionality, the "Recent News" section has been removed. Issue found: 11/14/2020 at 12:45 PM EST. Issue resolved: 11/14/2020 at 4:10 PM EST. Description: An outdated list on Wix caused functionality issues. This issue was addressed with the updated list from Wix. "Recent News" functioning normally.

IT Support


The favicon on the mobile website may show the wrong image
We are aware that on some mobile browsers, the incorrect image may show on the favicon. Issue found: 8/17/2020 at 11:40 AM EST. Issue resolved: 8/20/2020 at 10:20 AM EST. Description: An outdated cache of the favicon showed an incorrect image on mobile browsers. This issue was addressed by resetting the updated favicon. Users should empty cache on the mobile browser and restart the browser for a permanent fix.

IT Support
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